Closing a discussion

vladimir.ognyanov's Avatar

vladimir.ognyanov

04 Nov, 2015 01:39 PM

Dear Team,

We are using the Support History report for tracking purposes. Would you please advise on the below:

Let's say we have a discussion which is resolved and closed by a support specialist. The user then reopens it and another support specialist replies and closes it once again. Who will be listed as a resolver of this discussion? Is there a way to see all the support specialists who have 'closed' the discussion?

Thank you in advance.

  1. Support Staff 1 Posted by Courtenay on 04 Nov, 2015 06:31 PM

    Courtenay's Avatar

    we only track one resolver, and it's the final one.

  2. brandi closed this discussion on 13 Nov, 2015 07:33 PM.

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