Excluding release notes from Auto-Replies and Search Queries

Heather McCarthy's Avatar

Heather McCarthy

02 Dec, 2015 07:40 PM

Hello wonderful Tender Support staff,

I am the CS manager at Coradine Aviation, and we were wondering if there was a way to exclude our release notes from Auto-Replies Suggested Articles (what the customer gets as suggested helpful articles) and Search Queries. For example, in [this discussion](http://help.coradine.com/discussions/problems/120142-logten-pro-customer-support-query) the Suggested Articles lists our "About the LogTen Pro for Mac 6.0.4 Update" article, but clearly that would not be helpful (image attached). These also show up when conducting a search in our Knowledge Base.

Any suggestions for excluding these?

  1. Support Staff 1 Posted by brandi on 08 Dec, 2015 12:40 AM

    brandi's Avatar

    Hi Heather,

    Apologies for the delay. Let me look into this with one of our devs and we'll get back to you asap.

    Thanks for your patience.


  2. Support Staff 2 Posted by Courtenay on 09 Dec, 2015 10:51 PM

    Courtenay's Avatar

    We don't support this right now, but I can suggest you use more keywords on other articles to push them up to the top of relevance.

    Are the release notes all in one category?

  3. Support Staff 3 Posted by brandi on 05 Jan, 2016 09:01 PM

    brandi's Avatar

    Hi Heather,

    Let us know if you need further assistance with this.


  4. brandi closed this discussion on 05 Jan, 2016 09:01 PM.

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