If I get some of my discussions from other channels (even phone), how can I create a discussion which shows "started from" a user of choice instead of me or the support staff actually creating it?
Thanks in advance,
Create a discussion in the name of a user.
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If you need help with Tender please
start a new discussion.
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#1 Posted by Amanda on 13 May, 2011 06:28 PM
You can create a new discussion and add the user as watcher, so the user is part of that discussion. It will be created under your support staff user name, but will send a notification to the user, prompting them to respond and/or receive updates.
Amanda closed this discussion on 16 May, 2011 08:16 PM.