tag:help.tenderapp.com,2008-11-12:/discussions/questions/206-emailTender: Discussion 2013-07-16T19:49:51Ztag:help.tenderapp.com,2008-11-12:Comment/1994832009-06-16T23:41:36Z2009-06-16T23:41:36Zemail<div><p>Hey Sy,</p>
<p>Yes, if you forward your emails you still keep a copy of them
(assuming you're forwarding from gmail or some other service that
keeps a copy by default).<br></p>
<p>We automatically parse out things like "FWD:" along with the
text that gets added to emails by different email programs. By the
time the email gets to tender, it should seem as though the
original sender had emailed the issue directly to tender.</p>
<p>When you reply to issues we use the email address that you set
up in Site Settings. So it still appears as though the issue came
from your company (i.e. <code>support@company.com</code>), but
there is an additional Reply-To email we add to emails, so when
customers reply to the email, it goes to a special email address
that looks like <code>tender+555@tenderapp.com</code></p>
<p>This is all sort of difficult to explain in text, but feel free
to create a test site and try it out (you don't need to enter a
credit card until your trial is up).
http://setup.tenderapp.com/setup After you create an account, go to
Admin -> Site Settings -> Email Setup -> Sending &
Receiving to see what options you have with regards to Sending
& Receiving email.</p>
<p>Let me know if you have any more questions,</p>
<p>Kyle</p></div>Kyle Neath (GitHub Staff) tag:help.tenderapp.com,2008-11-12:Comment/1994832009-06-17T13:16:53Z2009-06-17T13:16:53Zemail<div><p>Hi,</p>
<p>What exactly do you do to make it 'appear' to come from my own
email address? Is it just setting the To: text ?</p>
<p>Reason I am asking is I know spam filters might intercept if
they think someone is trying to trick you into replying to a
different email address etc.</p>
<p>Also, do you guys take any measures to make sure your domain
tenderapp doesn't result in emails going to spam?</p>
<p>-----Original Message----- From: Tender Support
[mailto:support@tenderapp.com] Sent: Tuesday, June 16, 2009 7:42 PM
To: sahmed@mytrakhealth.com Subject: Re: email [Questions]</p></div>Salman Ahmedtag:help.tenderapp.com,2008-11-12:Comment/1994832009-06-17T16:46:54Z2009-06-17T16:46:54Zemail<div><p>We don't modify the emails at all. But when forwarded emails get
parsed into a Tender discussion, the author is the originator of
the forwarded message. Try forwarding an email someone sent you
into your Tender site, and it'll look like the author entered it
themselves. This only functions for the site support team, so
normal users' forwarded messages are not parsed this way.</p></div>rick