Can we set up Tiers and Support Escalations?
I am new to Tender and would like to set up multi-tier support with the first tier handling known Q&A and escalating to the second tier anything that takes further investigation. Would the Queues be the best way to do this?
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Support Staff 1 Posted by Courtenay on 16 Apr, 2018 10:44 AM
yes, this is a great case for queues. You can have individual support staff subscribe to a specific queue only.
brandi closed this discussion on 23 Apr, 2018 09:30 PM.