tag:help.tenderapp.com,2008-11-12:/discussions/questions/23009-can-we-set-up-tiers-and-support-escalationsTender: Discussion 2018-10-18T06:27:51Ztag:help.tenderapp.com,2008-11-12:Comment/451072812018-04-15T20:17:22Z2018-06-13T15:55:00ZCan we set up Tiers and Support Escalations?<div><p>I am new to Tender and would like to set up multi-tier support with the first tier handling known Q&A and escalating to the second tier anything that takes further investigation. Would the Queues be the best way to do this?</p></div>David Morgentag:help.tenderapp.com,2008-11-12:Comment/451072812018-04-16T10:44:04Z2018-04-16T10:44:04ZCan we set up Tiers and Support Escalations?<div><p>yes, this is a great case for queues. You can have individual support staff subscribe to a specific queue only.</p></div>Courtenay