Input of customers direct emails to senior support staff into Tender

Dave's Avatar

Dave

20 Apr, 2018 03:46 PM

Our customers frequently send emails directly to senior support staff individuals using their individual work email (ex: [email blocked]). Many of these requests can be handled by a first tier team, which would allow us to scale our support staff more easily. I want to verify that this can be done and if it is described in the processes for "Setting up email" and "Setting up forwarding in Gmail" or should I use other processes? Thanks.

  1. Support Staff 1 Posted by brandi on 22 Apr, 2018 07:31 PM

    brandi's Avatar

    Hi Dave,

    Yes, you are correct - that is exactly what Tender was designed to do :)

    Depending on your host, follow the steps found in our relative KB article on the subject.

    Please do let us know if you have any other questions.

    Thanks,
    Brandi

  2. brandi closed this discussion on 22 Apr, 2018 07:31 PM.

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