When forwarding a Tier 2 email to Tender, I want to Tier 2 person's email in Tender as well as the original sender's

Dave's Avatar

Dave

27 Apr, 2018 03:37 PM

We get many emails to different Tier 2 support people and want to funnel support through Tier 1. If Tier 1 determines that it should escalate to Tier 2, they may want to know who the requester asked for so this would be helpful. Right now, it only shows the original requester's email and not who they sent it to. Is there a way to get both the original "Sender" email address as well as the address of the "Send To"?

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