Facebook / Twitter Monitors
Dane Menten-Weil
via web
My company is expecting to see a lot of our users start posting product questions and concerns via the product Facebook page or Twitter account. I have seen that some other services have tools for monitoring and addressing these customer discussions that are not initially posted on the support site. These tools typically allow a company to turn the question posted elsewhere into a customer ticket / discussion on their support site.
We would like to train our users to go to our support site when looking for product support, so we need a solution for redirecting such traffic from the social media sites to our Tender page. Is there a feature available or within Tender's product pipeline that will provide such a solution?
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Support Staff 2 Posted by Amanda on 09 Jan, 2012 07:11 PM
Dane,
We don't currently offer such a functionality although it is a very popular request. I can't offer you an ETA on such a feature. I will add our open ticket for this issue to this discussion that we can update you when we've made changes.
3 Posted by dane.menten.weil on 10 Jan, 2012 02:29 PM
Amanda,
Thank you for the response and intel. We are also interested to know if we
can customize and require certain fields of data when a user submits a
discussion. As far as I know the only information requested that we can
customize is the "Category" selection. And even this is not required.
Support Staff 4 Posted by Amanda on 10 Jan, 2012 05:49 PM
Dane,
Unfortunately we do not have a way require fields in the way you want. This is also a very popular request and I will also attach that ticket to this discussion.
Amanda closed this discussion on 27 Jan, 2012 07:54 PM.