In terms of email volume, what can tender handle?
i.e. would you be able to support a site with 1m active users (total) and an email volume of around 100k/day?
Would this be an easy task for tender to deal with, or would there be conceivable issues?
How well does tender scale?
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#1 Posted by Courtenay Support staff on 09 Sep, 2009 09:45 PM
Hey Stefan,
Are you saying that 10% of your users would be emailing support each day?
#2 Posted by Courtenay Support staff on 09 Sep, 2009 09:48 PM
And that there'd be 100,000 emails? or 100kb of emails? I'm not sure Tender is the right fit for you with that many emails - how are you intending to use it?
#3 Posted by stefan on 09 Sep, 2009 10:12 PM
a peak of 100,000 users emailing in one day.
we'd want to use it in the way that you (i think) intend for it to be used,
but want to make sure that it can scale to meet needs.
and, actually, going back to my numebrs that seems to be a 'in a week' max,
rather than in a day.
#4 Posted by Courtenay Support staff on 09 Sep, 2009 10:32 PM
Right now our email processor is handling an order of magnitude less
than that, but it's also sitting on a 0.1 load. The main problem you
will have is dealing with that level of email in the UI. How many
staff members do you have dealing with incoming issues?
#5 Posted by stefan on 09 Sep, 2009 11:11 PM
Around 300 total. In shifts.
#6 Posted by Courtenay Support staff on 09 Sep, 2009 11:22 PM
To be honest, I don't think Tender will work for you in its current
form. There is a high potential for overlap (multiple people answering
the same issue).
While we do have queues (admin-facing categories) that would work
(Tender would funnel new issues into 'your' queue, which then you are
responsible for) we haven't finished on the filtering feature yet.
Putting issues into queues is a manual process.
#7 Posted by stefan on 09 Sep, 2009 11:37 PM
Is this feature the only thing that would make it difficult? How long
till that feature will be ready? 6mo? 12?
Thanks foe your help.
#8 Posted by Courtenay Support staff on 10 Sep, 2009 12:36 AM
Probably 1-2 months. You're welcome to try it out before then.
However, be aware that high usage like that would probably fall
outside of our advertised pricing plans.
#9 Posted by stefan on 10 Sep, 2009 12:48 AM
Very cool. Thanks for your help.