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SSO not working on an app set to private

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Jessica

14 Feb, 2012 04:27 PM

Hello,

I integrated a Ternderapp account with a CustomerHub app, then I set the Tenderapp site to private. Now the SSO does not work. So members of the CH site can't get into the Tenderapp space when they click the link in the CH app.

Please advise a fix to get the SSO working. Should I turn the SSO off and then get a new api key and set it up again?

Thanks,
Jessica

1. 1 Posted by Amanda on 14 Feb, 2012 06:42 PM

   

   Jessica,

   Have you spoken to CustomerHub about the issue? They are generally the ones that support issues with SSO between Tender and CustomerHub. If you have, let me know the email of the person you are talking to and I will add them as a watcher on this discussion and we can try to figure it out together. If not, I'd recommend contacting them as a better first step.

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2. 2 Posted by Jessica Maes on 14 Feb, 2012 06:46 PM

   

   Thanks, Amanda. Let's add Chase to this thread so he can jump in and help.

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3. 3 Posted by Amanda on 14 Feb, 2012 07:08 PM

   

   Jessica,

   What is chase's email?

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4. Amanda closed this discussion on 20 Feb, 2012 10:02 PM.