reporting capabilities?
What sort of metrics does tender offer as far as tracking support statistics over time? Such as how fast we reply to tickets or the like? I'd like to create some baselines for our support so we know what we can improve on over time.
Thanks.
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Support Staff 1 Posted by brandi on 16 Feb, 2012 09:03 PM
Hi Simon,
I think you'll find this KB article helpful in regards to response times:
https://help.tenderapp.com/kb/general-use/how-are-response-times-ca...
Thanks,
Brandi
brandi closed this discussion on 16 Feb, 2012 09:03 PM.