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Export of Knowledge Base

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David Barka

17 Feb, 2012 01:17 AM

How can we get an export of our KB?

1. Support Staff 1 Posted by brandi on 17 Feb, 2012 06:22 PM

   

   Hi David,

   We can send you a full account export in JSON format, as we don't have a way to just export the KB. Do you want to schedule an export?

   Thanks,
   Brandi

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2. 2 Posted by David Barka on 17 Feb, 2012 08:29 PM

   

   OK please set this up.

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3. Support Staff 3 Posted by brandi on 17 Feb, 2012 08:53 PM

   

   David,

   We like to export during our servers off-peak hours, so we'll get this to you after 5pm pst today.

   Thanks,
   Brandi

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4. 4 Posted by David Barka on 17 Feb, 2012 08:58 PM

   

   Hi Brandi

   Sounds good - thank you.

   Best,

   David

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5. Support Staff 5 Posted by brandi on 20 Feb, 2012 07:20 PM

   

   David,

   Sorry for the delay. We will have this to you asap today.

   Best,
   Brandi

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6. 6 Posted by David Barka on 20 Feb, 2012 07:22 PM

   

   Thanks - we're looking forward to it.

   Best,

   David

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7. Support Staff 7 Posted by brandi on 21 Feb, 2012 12:46 AM

   

   Hi David,

   I've just ordered the export. Please let us know that you've received the downloadable link.

   Best,
   Brandi

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8. 8 Posted by David Barka on 21 Feb, 2012 11:05 PM

   

   Got it, thank you!

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9. brandi closed this discussion on 21 Feb, 2012 11:32 PM.