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Stop Word Setting

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Jerry Henley

22 Feb, 2012 08:52 PM

Hi,

I can't seem to find the Stop word setting in the Admin > Setting > Knowledge Base. I just have Knowledge Base on|off?

Could you tell me where I can find the ability to add stop words?

Thanks,
Lee

1. 1 Posted by Amanda on 22 Feb, 2012 09:15 PM

   

   Lee,

   The knowledge base search doesn't use natural language processing. You have to match an exact phrase. There is not an option to set stop words.

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2. 2 Posted by Jerry Henley on 23 Feb, 2012 03:40 PM

   

   So,

   This kb is not correct? http://help.tenderapp.com/kb/setup-installation/auto-suggesting-kno...

   How do I filter out my product name so it does not match on the name. When it auto suggest it always picks the article because of our product name?

   Thanks,
   Lee

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3. 3 Posted by Amanda on 23 Feb, 2012 07:24 PM

   

   Lee,

   Ahh, thanks for pointing that out. In this case, the KB article is in error. I will make that change to the article. My initial answer stands that you can't set stop words for the KB. Sorry for the confusion!

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4. 4 Posted by Jerry Henley on 23 Feb, 2012 08:03 PM

   

   Thanks!

   Jerry Henley
   1735 North Brown Road, Suite 400 | Lawrenceville, GA 30043
   Voice - 770.325.5553 | Cell - 678.654.3696

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5. Amanda closed this discussion on 23 Feb, 2012 08:11 PM.