Authentication question & multiple support levels
Hi,
We are planning to move a large(ish) support community to the
tender platform. It looks fantastic!
One question we have that is important to us:
We have two levels of support, one targets "everyone" and one is restricted to premium customers. The premium customers are logged in on our site, and we would like to give them access to a special part of the tender support app. Is this possible using any of the plans you offer?
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1 Posted by Amanda on 23 Feb, 2012 09:08 PM
We do have the ability to set users are beta/important available on our Ultimo plan. You can create categories and knowledge base articles that are restricted to users on the Beta or Important lists.
2 Posted by David on 23 Feb, 2012 09:12 PM
OK, sounds good, how about authenticating these "important" users? I read some here about authorizing users: http://tenderapp.com/tour/experience/ but I’m not sure I fully understand.
Can we direct users into the support area and have them automatically logged in as "important" based on our existing authorization system?
3 Posted by Amanda on 23 Feb, 2012 09:19 PM
You should be able to use beta=1 or important=1 in the SSO string to set their status when they log in through your system.
Support Staff 4 Posted by Courtenay on 24 Feb, 2012 02:01 AM
Once the user is created they will retain that flag forever. You can
also manually set the flag or use the API to bulk set it.
brandi closed this discussion on 29 Feb, 2012 09:56 PM.