Unthreading comments
What are my options for unthreading conversations? I do not necessarily want clients to see all responses from all parties.
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1 Posted by Amanda on 02 Mar, 2012 06:46 PM
You can split replies from the main discussion thread. You should see the option next to each user comment.
2 Posted by james on 02 Mar, 2012 07:44 PM
When we reply to a customer ticket:
- Is there a way to let the customer see the entire thread or specific
parts of the thread?
- Is it possible to only let that particular customer see the issue?
3 Posted by Amanda on 02 Mar, 2012 07:51 PM
James,
If a thread was started by customer A and made private, there isn't a way to allow customer B to only see part of the the thread.
4 Posted by james on 02 Mar, 2012 11:17 PM
Hi Amanda,
Can we allow customer A to only see part of the thread?
Thanks again!
5 Posted by Amanda on 05 Mar, 2012 09:22 PM
James,
No, there is no way to do that in Tender. If a customer started a conversation, they are essentially the owner of that conversation. There's no way to change the permissions mid-conversation.
Can you explain a little bit more about your workflow so that I can perhaps suggest an alternative way to accomplish what you need?
Support Staff 6 Posted by Courtenay on 05 Mar, 2012 11:09 PM
You basically find a comment that user A made, you 'split' that into a
new discussion, and then only user A will see that new thread. And it
will link to both threads so your support staff and user A can see
"This comment was split into a new thread" on the original thread!
brandi closed this discussion on 09 Mar, 2012 06:27 PM.