Hey George, basically it just sets up an address the user will see when hitting reply. By default, it uses a custom tender email address. If you setup a custom email sender, then when they hit reply, they will see what you set, like [email blocked].

Thanks Will, that's what I thought. currently we have [email blocked] going to a specific discussion category (because we want people to be able to email us at [email blocked]). if i put [email blocked] to be the reply-to for all emails, will it redirect the emails to that category then?

Sorry if this sounds like a silly question.

Best,
george

It shouldn't override it unless there it cant find the discussion that is a part of. Tender will track that discussion through message ID's embedded in the email, not through the email address.

Interesting. So does this email address not even need to be one that's setup as one of your forwarding emails? For example, if our forwarding emails are:

[email blocked]
[email blocked]
[email blocked]

Can we then have our Custom email sender set to [email blocked] or something like that, or will that screw up the ability for people to reply to the email and have it post to our tender?

It should be set to something that forwards to Tender somehow. If someone is replying to a discussion from Questions, it won't matter if it goes to Trouble though. The mail processor looks at the headers to determine the parent discussion of the reply email. If none can be found, it assumes it is a new discussion and goes by the category of the receiving email ([email blocked] => Questions category, for example).