"Do not mark as Spam" filter

Alex's Avatar

Alex

08 May, 2019 06:34 PM

Hello,
Spam filtering system allows marking discussions that fit certain criteria as spam.
Is it possible to prevent certain discussions from becoming spam if they meet certain other criteria (e.g. mention product or company name in their email topic or body)?

  1. 1 Posted by Alex on 25 May, 2019 06:24 AM

    Alex's Avatar

    Any update, please?

  2. Support Staff 2 Posted by brandi on 01 Jun, 2019 11:21 PM

    brandi's Avatar

    Hi Alex,

    Sorry for the delay.

    Tender learns from your action, so when you mark comments as spam or when you restore comments from the spam folder, Tender learns from the content of those messages. So the first thing you can do if you have a lot of false positives is: restore them. You should start to see an improvement, and if you don't, let us know and we'll look into it.

    Thanks,
    Brandi

  3. brandi closed this discussion on 01 Jun, 2019 11:21 PM.

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