Gents,
Can we update the text in these auto e-mails (see below). A lot
of the information after the '--' will confuse folks so we'd prefer
not to show this.
Cheers,
Peter
// Add your reply above here
From: onetonshadow+unverified
[email blocked]
Subject: test
another comment
View this Discussion online: http://support.redbubble.com/discussions/problems/1320-test
You can use commands on a new line at the top of this email.
Available commands: #resolve #acknowledge #spam #delete #queue
#notify #ignore
More information: https://help.tenderapp.com/faqs/email-integration/commands
#1 Posted by rick on 19 Oct, 2009 05:48 PM
Not yet but we're looking into some options. It's likely we may add some simple templating to the subject and body parts of emails. We're getting a lot of conflicting feature requests in this area :)
If you're curious, I'm specifically looking at Mustache , though reluctantly leaning towards Liquid.
#2 Posted by Rick on 27 Oct, 2009 05:00 PM
Hi,
The company I work for, Mollie BV (mollie.nl), is currently into using Tender as helpdesk software. The problem is that the default emails are:
1) In English. We want to provide support in Dutch.
2) Tender-branded.
3) Not deactivatable.
I hope you can consider the system that other helpdesk software use, where some types of email can be deactived system-wide and all messages are customizable so we can write them in Dutch without the Tender-brand.
Please let me know if the features above are in development and when they'll arrive.
#3 Posted by System on 27 Oct, 2009 05:30 PM
This discussion was assigned to ticket 495.
#4 Posted by Courtenay Support staff on 20 Feb, 2010 07:29 AM
This is done, and deployed. You can customize outbound comment notification mails for each category.
Courtenay closed this discussion on 20 Feb, 2010 07:29 AM.