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Using Lighthouse Keywords When Creating Lighthouse Tickets from Tender

agallela's Avatar

agallela

04 Apr, 2012 10:25 PM

I found this conversation: 1100-createing-lighthouse-tickets-in-tender, but it didn't quite answer my question.

I see the keywords here: http://help.lighthouseapp.com/kb/ticket-workflow/ticket-keyword-upd..., but I don't know where to put said keywords (or how they should be listed or identified) when creating the Lighthouse ticket from Tender.

Please help!

Thanks!

  1. Support Staff 2 Posted by Nicole on 05 Apr, 2012 04:08 AM

    Nicole's Avatar

    You can use the same keywords in the ticket creation via Tender that you use in emails. Here's a primer on accepted keywords - http://help.lighthouseapp.com/kb/ticket-workflow/ticket-keyword-upd....

    So, for instance, if you wanted to assign the ticket to someone, you'd put [responsible:jane]. As long as you have them forrmatted as `[keyword:value]', you'll be good.

    Let us know if you have any questions.

    Thanks,
    Nicole

  2. 3 Posted by agallela on 05 Apr, 2012 04:38 AM

    agallela's Avatar

    Where do you put the keywords? In the title? I'm the test? In the tabs
    field?

    Thank you for getting back to me,

  3. Support Staff 4 Posted by Nicole on 05 Apr, 2012 04:40 AM

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    The keywords go in the ticket body content. I usually put them at the bottom, but as long as they have their own line they can go at the top if you prefer.

    Thanks,
    Nicole

  4. Amanda closed this discussion on 09 Apr, 2012 08:19 PM.

  5. agallela re-opened this discussion on 10 Apr, 2012 03:21 AM

  6. 5 Posted by agallela on 10 Apr, 2012 03:21 AM

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    Hi Nicole,

    It's just not working for me. Any way i could get some more help?

  7. 6 Posted by Amanda on 10 Apr, 2012 06:33 PM

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    Can you take a screenshot of your message body before you submit it?

  8. 7 Posted by agallela on 11 Apr, 2012 04:12 PM

    agallela's Avatar

    Having to do screen shots kicked my brain into gear. I figured it out!

    Thanks,

    Anthony

  9. agallela closed this discussion on 11 Apr, 2012 04:12 PM.

  10. agallela re-opened this discussion on 11 Apr, 2012 10:56 PM

  11. 8 Posted by agallela on 11 Apr, 2012 10:56 PM

    agallela's Avatar

    Hi.

    How about setting notifications? If I wanted to notify more that just the responsible person about the ticket when creating it from Tender, is there a key word combo?

  12. 9 Posted by Amanda on 12 Apr, 2012 07:58 PM

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    I don't believe you can set notifications via keywords. Sorry Anthony.

  13. 10 Posted by agallela on 12 Apr, 2012 08:00 PM

    agallela's Avatar

    No worries. That you for your help nonetheless. You folks have been very nice!

  14. agallela closed this discussion on 12 Apr, 2012 08:00 PM.

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