tag an email multiple times

Michael

21 Oct, 2009 06:54 PM

It would be great for users of Tender to be able to tag an email multiple times.

  1. #1 Posted by rick on 21 Oct, 2009 07:03 PM

    Are you asking for Tagging support? I don't know if a tag cloud is really necessary. What happens is they tend to get unruly as users tag similar things with slightly different tags.

    Admins can push discussions into queues in emails using the #queue command. For instance, if I was replying to this in email I could add:

    # queue featurerequest
# queue tagging

  2. #2 Posted by Michael on 21 Oct, 2009 07:26 PM

    Thanks Rick-- in the example you give above, would my email end up in both the queues featurerequest and tagging? That is what I'm interested in doing. And could the support user (me) later go back and put the email into a third queue as in

    queue sprint10

    to add the email to the sprint10 queue?

  3. #3 Posted by rick on 21 Oct, 2009 07:40 PM

    Users can't add their own discussions to queues. Queues are a
    mechanism for the support team only. We really strive to keep the
    user experience in submitting feedback as simple as possible. I think
    a tag cloud would complicate that unnecessarily.

    It's not off the table, but it's definitely not coming anytime soon.

  4. #4 Posted by Michael on 21 Oct, 2009 07:45 PM

    I think I confused you. I'm considering Tender for my website and I handle member support. When I asked if I could later put an email into another queue (but leave it in the first queue too) could I do that. Now I'm confused:

    1. can an email from one of my members to support exist in multiple queues?
    2. can an email that has already been assigned to one queue be later assigned to a different queue but remain in the first queue?

  5. #5 Posted by Courtenay Support staff on 21 Oct, 2009 07:54 PM

    1. Yes2. Yes

    On Wed, Oct 21, 2009 at 12:45 PM, Michael <
    [email blocked]<tender%[email blocked]>
    > wrote:

  6. #6 Posted by rick on 21 Oct, 2009 09:09 PM

    Yes, you can drag discussions from the admin dashboard to queues, or
    add individual discussions to the queue in the web UI.

  7. Nicole closed this discussion on 04 Dec, 2009 09:39 PM.

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