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Tender Article effectiveness

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Grace

20 Apr, 2012 09:46 PM

Hi! I'm trying to determine how effect our Articles are in resolving customer inquiries. I don't see a way to run a "Report" on that. Can you offer some guidance? I appreciate your help!

Grace Adams
Greenling Delivery

1. Support Staff 2 Posted by Tim on 20 Apr, 2012 09:50 PM

   

   Hi Grace,

   We don't currently have reporting available for the number of views Knowledge Base articles get, but that is something we would like to add when we can. We typically plan our milestones out a few weeks in advance, so we don't currently have reporting updates/additions on the schedule.

   That said, having more visibility in how users are using KB articles (and how often suggested articles solve problems without support intervention) is definitely something we want to do.

   Thanks,
   Tim

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2. Amanda closed this discussion on 25 Apr, 2012 08:53 PM.

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