Hi
Does Tender still not support multiple helpdesks under one account?
I would like to have a seperate helpdesk for each service/product - each under a different brand - but bring the backend (admin side) together - allowing me to choose which staff can view and respond to which brands.
Any chance of this any time soon? also, where is your API up to? From what I can gather in the discussions already had, neither of these two features are available at the moment.
Thanks
#1 Posted by Will on 11 Nov, 2009 09:26 AM
Hey Mike,
https://help.tenderapp.com/faqs/api is the current documentation for the API.
We don't currently have multiple product integration for Tender.
http://hoth.entp.com/2009/11/7/currently-on-the-tender-roadmap is a blog post from the end of last week about our current status on the Tender roadmap.
If you have any other questions, please feel free to let us know.
#2 Posted by mike.hayes on 11 Nov, 2009 03:09 PM
Hi
Sorry to be a pain, but I don't suppose you have any dates against the
features in the roadmap or a rough idea?
I would love to use your service but at this stage I'm unable to with the
current functinality.
Thanks
--
Mike Hayes, Servetech IT
http://www.servetechit.co.uk
2009/11/11 Will <
[email blocked]<tender%[email blocked]>
>
#3 Posted by rick on 11 Nov, 2009 05:17 PM
As noted in the blog post that Will referenced, we will be supporting multiple backend Lighthouse projects for a single Tender site. We don't have any roadmap for multiple products in Tender, however.
#4 Posted by mike.hayes on 11 Nov, 2009 05:20 PM
Sorry, I thought that "Groups" were perhaps what I was looking for.
Ah well, thanks for your help.
--
Mike Hayes, Servetech IT
http://www.servetechit.co.uk
2009/11/11 rick <
[email blocked]<tender%[email blocked]>
>
Will closed this discussion on 11 Nov, 2009 09:55 PM.