Does Tenderapp email customers on submitting a ticket/

marlon sanders

29 May, 2012 06:11 PM

Hi,

We own ternderapp. However, when customers create a ticket,
it doesn't email them anything until we respond, which sometimes
takes a bit.

Can Tenderapp send an immediate email?

Also, when they go to check for a response on the tenderapp application
(ours is hrmi.tenderapp.com), how do they log in to SEE their ticket if maybe our email response got buried/

The login link at the top requires a password that they didn't create when
they STARTED a discussion. So I don't see how they can get a response on
the support desk other than via the email sent when we respond to their
ticket.

Marlon Sanders
Higher Response Marketing Inc.

  1. #1 Posted by Amanda on 29 May, 2012 06:15 PM

    Marlon,

    You can turn on autoresponders in your settings so that when a user sends an email it immediately sends a response back.

  2. Amanda closed this discussion on 28 Jun, 2012 07:03 PM.

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If you need help with Tender please start a new discussion.

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