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Komet Support

05 Jul, 2012 07:42 PM

Hello,

Is there a way to setup the default conversations to Private in the plugin? This is a MUST for us since we have customers that are extremely competitive within each other in the same market. We can't risk it having to remember to manually change the conversations as private.

Thanks!

Alex

1. 1 Posted by Komet Support on 06 Jul, 2012 03:46 PM

   

   Hi, did someone get a chance to look at this?

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2. 2 Posted by Amanda on 06 Jul, 2012 05:31 PM

   

   When managing the categories (at the bottom left hand side of the screen from the main dashboard view) you should see the option to default categories to private.

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3. 3 Posted by Komet Support on 06 Jul, 2012 08:47 PM

   

   Something doesn't seem to be working right. The "Problems" category is set to private but now it doesn't appear as on option in the plugin that we have setup on the site.

   This seems to be something pretty basic and it doesn't seem to be working as it should.

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4. 4 Posted by Amanda on 06 Jul, 2012 08:52 PM

   
   

   If you select the box with the arrow pointing to it in your settings, the category will be displayed.

   Hope that helps!

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5. Julien closed this discussion on 07 Jul, 2012 12:28 AM.

6. Komet Support re-opened this discussion on 09 Jul, 2012 02:31 PM

7. 5 Posted by Komet Support on 09 Jul, 2012 02:31 PM

   

   Worked like a charm, thanks!

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8. Nicole closed this discussion on 09 Jul, 2012 03:32 PM.