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Close after X amount of days

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Wilco de Kreij

28 Jul, 2012 03:24 PM

Dear sir/madam,

Is it possible to auto-close a discussion after X amount of days - if the last comment was ours?

Thanks,

Wilco

1. 1 Posted by Nicole on 30 Jul, 2012 04:08 PM

   

   Wilco -

   Yes, we have an activity filter that will allow you to close the discussion based on last customer-visible activity, so essentially if support staff is the last to comment then you could say close after X days. If the customer comes back and replies to the discussion it would re-open it.

   Let us know if you have any other questions.

   Thanks,
   Nicole

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2. Nicole closed this discussion on 30 Jul, 2012 04:08 PM.

3. Wilco de Kreij re-opened this discussion on 30 Jul, 2012 04:18 PM

4. 2 Posted by Wilco de Kreij on 30 Jul, 2012 04:18 PM

   

   Dear Nicole,

   Where or how can I configure that?

   Thanks,

   Wilco

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5. 3 Posted by Nicole on 30 Jul, 2012 04:31 PM

   

   Wilco -

   Go to your account dashboard, to Account & Settings and select "Settings" from the drop-down.

   From there you'll want to select "Activity Filters" from the left hand sidebar. Let me know your account name if you don't see it.

   Thanks,
   Nicole

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6. 4 Posted by Wilco de Kreij on 30 Jul, 2012 04:37 PM

   

   Dear Nicole,

   I don't see this setting.. I'm using tenderapp at wp4fb.tenderapp.com.

   Kind regards,

   Wilco de Kreij

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7. 5 Posted by Amanda on 30 Jul, 2012 05:31 PM

   

   Wilco,

   It looks like you are on a Core plan. Unfortunately this feature is only available on our Ultimo plan at this time. Sorry about the confusion.

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8. Julien closed this discussion on 06 Aug, 2012 07:15 PM.