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Will Email Messages Remain in Inbox, after Setting Up Tender?

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Phillip Leslie

15 Aug, 2012 12:40 PM

After setting up TenderApp, and connecting it to our support email address, will TenderApp "delete + import" all of the messages in our email inbox, or will it simply "import" all of the messages, leaving them existing in the inbox as well?

We're pretty interested in setting up TenderApp, but we are a little concerned that it might "clean out" our inbox during the process of importing, and for us that would be a problem.

Thanks!

1. 1 Posted by Nicole on 15 Aug, 2012 01:11 PM

   

   Phillip -

   If you have a typical setup, it will only forward the emails to Tender. Any actions to the original email would be handled by your email client, not Tender.

   Be advised that once it is forwarded you'd want to respond to via Tender's thread, not the original email, in order for Tender to track the conversation.

   Let us know if you have any questions.

   Thanks,
   Nicole

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2. Nicole closed this discussion on 15 Aug, 2012 01:11 PM.

3. Phillip Leslie re-opened this discussion on 15 Aug, 2012 01:31 PM

4. 2 Posted by Phillip Leslie on 15 Aug, 2012 01:31 PM

   

   Thank you. That all makes sense (you said it clearly, even though my question was poorly worded).

   I think we're all set, we'll be signing up.

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5. Nicole closed this discussion on 15 Aug, 2012 02:02 PM.