How do I change the requester of a ticket
hey,
I sometimes want to open a support ticket for a customer but it gets assigned to me. How do I put the ticket in their name so they start receiving the emails?
Thanks,
Jana
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1 Posted by Tim on 20 Aug, 2012 11:58 PM
Hi Jana,
There are two means by which you can make a ticket so that the user you're creating the discussion for will receive email updates (one creates the discussion "as" the user, the other simply adds them as a watcher to a brand new discussion):
1) If you received the original request via email, use the account you use on Tender to forward the message into your Tender site. It will automatically create a discussion "from" that person on their behalf.
2) On your dashboard, you can create a new discussion (there's a Create a Discussion link at the top of the left-side nav) and add the user as a watcher. This doesn't create the discussion "as" them but they will immediately be added to all emails for that discussion.
Let me know if you have any other questions.
Thanks!
Tim
Julien closed this discussion on 28 Aug, 2012 12:35 AM.