Thanks, I should have added this to my question too:
Once we modify the Tender ticket fields, can we do the same for Lighthouse? It looks like we might if we use the API as outlined in this LH help ticket. We are trying to streamline the queue process and we can only do this if we add more fields for our team to review issues.
Support Staff4 Posted by Nicole on 04 Sep, 2012 05:46 PM
No, you wouldn't be able to do customization to the Lighthouse
tickets created from Tender. You could use the existing keywords
option, for instance in the body of the ticket using
responsible:fiona would make sure the ticket was
assigned to you -
Otherwise you'd just need to have your team know the "script" you
wanted in Lighthouse tickets created from Tender at this time.