Is there a way to setup a service window or service time, cause
as is the statistics do not reflect our working hours or
weekends/holidays?
Our users have a fixed timeframe from 8:30 to 16:30(CET) on
workdays where they can expect answers.
brgds
Bo Voigt
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#1 Posted by Courtenay Support staff on 21 Jan, 2010 01:36 PM
This is definitely on my plan -- we're rolling out some better
reporting and stats (Real Soon Now) which will involve setting hours
of operation and giving you a really good expected response time for
each issue, graphs, and all sorts of toys.
In the mean time you might like to set out your opening hours in your
customizable autoresponder email, and perhaps put it in the opening
text on your home page.
Have you looked at the autoresponder? Perhaps I can expose a 'current
time' variable so you can do something like
{% if current_time.cet > "8.30" and time.cet < "16:30" %}We expect to
get back to you within this business day {% else %}Our opening hours
are from 08:30 to 16:30 CET {% endif %}
What do you think?
Will closed this discussion on 18 Aug, 2010 10:10 PM.