Email alerts

Allen Matsumoto's Avatar

Allen Matsumoto

24 Jan, 2013 06:20 PM

I'm not sure we're receiving emails consistently when a user submits an issue through the widget. We're just in early product testing, so our traffic is very low, but it seemed like I was getting some but not others.

So I ran a test and submitted two tickets through the widget using alternate email addresses, and did not receive a copy of the ticket through email. I replied in the Tender portal to both, and have not received those replies in the alternate email accounts, either.

I haven't been able to locate settings for this to modify or confirm; it seems like the email settings are primarily about receiving user emails and turning them into Tender issues, and replying through email.

I've replied to several user issues in the Tender portal, but believe they may not be receiving those, based on a lack of consistent response and more importantly, the test described above.

Is there somewhere I can affirmatively manage settings for emails generated by the system when activity occurs?

Thanks,

Allen

  1. 1 Posted by Allen Matsumoto on 24 Jan, 2013 06:27 PM

    Allen Matsumoto's Avatar

    PS - the article offered as a possible solution, "General Use → Managing Notifications" looks like it contains exactly what I'm looking for, but I can't find that screen anywhere.

  2. 2 Posted by Amanda on 24 Jan, 2013 06:51 PM

    Amanda's Avatar

    Allen,

    Your settings would be here: http://memberhelp.wonderguides.com/users/2248860/edit

    Each user can adjust those settings by clicking their name on the upper right hand corner and then when it takes you to a new screen, clicking the "Edit Profile" button. This will take them to the screen I linked you to above. From here they will be able to customize all of their notification settings.

  3. Julien closed this discussion on 31 Jan, 2013 07:45 PM.

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