Logging Telephone Support Requests

max

26 Feb, 2010 03:03 PM

Hello,

This is a follow up to a message posted by John which can be found here.

Courtenay responded by saying this,
'Next, we're shipping a form for you to do this (today! please, today!) for things like incoming calls where you want to start a discussion for a user. It's undergoing rigorous QA right now.'

I was wondering if there has been any progress on this update.

  1. #1 Posted by towski on 01 Mar, 2010 07:38 PM

    Right now you can create discussions for users, but it expects an email for that user.

    In the new discussion form, there is a checkbox for 'add watchers to this discussion'. It opens a box for adding emails to a new discussion, creating the discussion on their behalf.

  2. Courtenay closed this discussion on 02 Mar, 2010 10:08 AM.

  3. max re-opened this discussion on 03 Mar, 2010 03:52 PM

  4. #2 Posted by max on 03 Mar, 2010 03:52 PM

    Thanks Towski, this makes sense.

    Max

  5. Will closed this discussion on 18 Aug, 2010 10:11 PM.

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