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Mapping Tender to www.example.com/support for better SEO

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jono

25 Apr, 2013 11:28 AM

Hi,

I've taken a good look around the discussions and knowledge base but can't exactly find an answer to this question.

We've been told that the content within our tender knowledge base will work better for our SEO rankings if it's not on a subdomain eg support.example.com, and instead on our main domain www.example.com. So we would like to point our customers to www.example.com/support/ (as we use support consistently as our 'help' terminology) for them to be able to see our Tender site.

All I could find was the option about the /help subdirectory and this discussion which doesn't say how to do it:
http://help.tenderapp.com/discussions/questions/3092-can-we-have-ou...

So:
1. is it possible to point people to www.example.com/support/ to see our Tender site (rather than /help)
2. How would we do it?

As an aside, we've configured our Tender to just display the knowledge base and not the discussions as we deal with those elsewhere.

Thanks!

Jono

1. Support Staff 1 Posted by Courtenay on 25 Apr, 2013 08:21 PM

   

   Once you sign up, the '/help' option is just a checkbox you turn on in settings.

   Since you'll have to set up a reverse proxy anyway on your webserver, you can easily just tell it to rewrite /support/ to /help/.

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2. Support Staff 2 Posted by Courtenay on 25 Apr, 2013 08:22 PM

   

   it's on the first page of /settings

   • Screen_Shot_2013-04-25_at_1.22.30_PM.png 27.1 KB
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3. 3 Posted by jono on 29 Apr, 2013 08:57 AM

   

   Hi Courtenay,

   Thanks. We are signed up so I have seen the option in settings was just a
   bit wary of selecting it before I know what will happen.

   And I did see the note about the reverse proxy in the previous thread -
   I've just never heard of it before and was hoping there might be some
   directions.

   So I'm guessing my path is:
   1. Learn how to do a reverse proxy
   2. Set the custom domain to www.oursite.com
   3. Select the /help option (and make sure our reverse proxy is rewriting
   support to point to help)

   Sound right? I'll ask the rest of our dev team if they are able to help me
   do this and SOS if we're still stuck.

   Thanks,

   Jono

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4. Support Staff 4 Posted by Courtenay on 29 Apr, 2013 09:49 PM

   

   Yes, that's pretty much it.

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5. Julien closed this discussion on 29 Apr, 2013 10:11 PM.