tag:help.tenderapp.com,2008-11-12:/discussions/questions/96-create-a-new-ticket-from-within-tenderTender: Discussion 2011-09-20T18:58:29Ztag:help.tenderapp.com,2008-11-12:Comment/376732009-01-16T01:28:25Z2009-01-16T01:28:25ZCreate a new ticket from within Tender?<div><p>a new discussion inside tender? or a new Lighthouse ticket from
inside Tender?</p>
<p>inside Tender: if you are an admin you could go to
http://help.lighthouseapp.com/home (the index for non-admins) and
there is a "create a new issue + "</p>
<p>or you go to the public discussion area,
http://help.tenderapp.com/discussions which works just like a
forum.</p></div>Willtag:help.tenderapp.com,2008-11-12:Comment/376732009-01-16T02:01:15Z2009-01-16T02:01:19ZCreate a new ticket from within Tender?<div><p>Hi Will,</p>
<p>Goctha. Wouldn't it make sense to have a way to create a ticket
from within the Dashboard (or ticket admin area) page as well? I
don't spend really anytime on the home page. Am I on crack for
thinking this?</p></div>Travis Belltag:help.tenderapp.com,2008-11-12:Comment/376732009-01-16T19:02:49Z2009-01-16T19:02:49ZCreate a new ticket from within Tender?<div><p>Why are you creating issues for yourself? :)</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/376732009-01-16T21:28:33Z2009-01-16T21:28:35ZCreate a new ticket from within Tender?<div><p>Hey Courtenay,</p>
<p>Not for myself but for our clients. We currently use our support
system to create new tickets (emails) to customers so we always
have everything in one place rather than in our work email
accounts.</p></div>Travis Belltag:help.tenderapp.com,2008-11-12:Comment/376732009-01-16T22:38:16Z2009-01-16T22:38:16ZCreate a new ticket from within Tender?<div><p>Out of curiosity: Do your issues come from emails? You/we could
probably figure out a way to manually forward issues into tender
from email.</p></div>towskitag:help.tenderapp.com,2008-11-12:Comment/376732009-01-19T05:48:32Z2009-01-19T05:48:36ZCreate a new ticket from within Tender?<div><p>Hi towski,</p>
<p>Here's an example of the workflow do in HelpSpot right now:</p>
<p>We get word that a client of ours has unnecessary spam
complaints. Instead of emailing them from our personal work
accounts, we prefer to have all of this centralized so the entire
support team can be aware of this clients status with us. We create
a new ticket for this client so it's tracked and stays "open" until
they deal with it to our satisfaction. Once it's been sorted, I
close the ticket and move on.</p>
<p>I am not sure how the best way to deal with something like this
through Tender would be. Any suggestions you guys have and of
course I am all ears. I am slightly cautious towards the idea of
creating a new ticket that is attached to anything in Lighthouse
since this is strictly a customer support issue and has nothing to
do with our devs.</p>
<p>Thanks for hearing me out!</p></div>Travis Belltag:help.tenderapp.com,2008-11-12:Comment/376732009-01-21T22:02:56Z2009-01-21T22:02:56ZCreate a new ticket from within Tender?<div><p>We have similar requests for creating issues for the customer in
Tender. Otherwise, right now people are expected to create issues
through sending an email or visiting the site.</p></div>towskitag:help.tenderapp.com,2008-11-12:Comment/376732009-02-04T05:55:37Z2009-02-04T05:55:37ZCreate a new ticket from within Tender?<div><p>For what it's worth, we have similar requirements.</p>
<p>My "solution" is to have two different browsers open (Safari and
Firefox, for example). One is logged in as me and has access to our
install of Tender. The other is specifically not logged in as
anyone, and I submit the discussion request through this browser
pretending to be the customer. Obviously you'll need to know their
name and email address for this to work. We can then carry on the
discussion over email as necessary with my replies to the initial
request going to them.</p>
<p>This has the added benefit for getting people out of the habit
of calling our office for support instead of using our Tender
installation.</p></div>Matt Lambie