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Workflow

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Galen

25 Mar, 2009 06:45 AM

Hi guys,

I find it quite time-consuming when going through a large number of open/new tickets. I'd like to be able to assign a ticket to a user (via queues for now) and then "acknowledge" the ticket so it shows in the queue but is no longer "new".

I can kind of do this from the dashboard by dragging it to a queue then acknowledging it but I can't do it from the view screen if I want to read the ticket.

I do find, workflow-wise, that I still spend a lot of time clicking around from list to list.

1. 1 Posted by Kyle Neath (Git... on 04 Apr, 2009 08:12 AM

   

   I just pushed an update to add the acknowledge update from the discussion view page. What you should be able to do now:

   • Stick the pending queue with you, use that to browse issue to issue.
   • Add to queue via blue bar in discussion view page
   • Acknowledge queue in blue bar in discussion view page

   Hopefully this should help out your workflow.

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2. Kyle Neath (GitHub Staff) closed this discussion on 04 Apr, 2009 08:12 AM.

3. Galen re-opened this discussion on 05 Apr, 2009 08:35 PM

4. 2 Posted by Galen on 05 Apr, 2009 08:35 PM

   

   Fantastic. Many thanks.

   Galen

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