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Add option for receipt confirmation and ticket numbers

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Ken Robertson

03 Apr, 2009 08:15 PM

Have two suggestions:

1) Add the option to have receipt confirmation emails for new tickets submitted by email. It is comforting for users to get an email back when they first email [email blocked].

2) Add the ability to enable ticket numbers for issues in queues. It is sometimes helpful to be able to use a ticket number when referencing past issues.

Thanks, Ken

1. 1 Posted by System on 04 Apr, 2009 07:42 AM

   

   This discussion was assigned to Kyle Neath, on ticket 220.

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2. 2 Posted by Kyle Neath (Git... on 04 Apr, 2009 07:43 AM

   

   Hey Ken,

   We have 1 in our development queue (really close now) and I'll see if I can find a way to expose 2. Right now we do assign an issue number (it's the first number in the past part of the URL, like this one is #186).

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3. 3 Posted by System on 04 Apr, 2009 07:43 AM

   

   A Lighthouse ticket was created for this discussion

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4. 4 Posted by Kyle Neath (Git... on 11 May, 2009 08:11 AM

   

   Hey Ken,

   We just deployed #1. If you go to Admin -> Site Settings -> Email Settings -> Autoresponders you can set up autoreply for your install.

   Still looking into #2

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5. Nicole closed this discussion on 10 Dec, 2009 08:51 PM.