Selecting responsible when attaching a Lighthouse ticket to a Tender issue.
Currently we have a person assigned for watching new Tender issues and assigning these to the correct developers.
However, when attaching to a Lighthouse ticket, it is not possible to set the responsible developer at the same time. This makes the work flow a bit harder than neccessary, since you must log into two separate systems to fully assign the ticket to a developer.
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Support Staff 1 Posted by Courtenay on 24 Apr, 2009 08:55 AM
Have you tried using the [responsible:rick] format?
Support Staff 2 Posted by Courtenay on 24 Apr, 2009 08:59 AM
See http://help.lighthouseapp.com/faqs/ticket-workflow/ticket-keyword-updatesfor instructions.
3 Posted by Troels Thomsen on 24 Apr, 2009 09:03 AM
I would also favor a way of selecting the responsible person in the interface as opposed to tags. The support staff doesn't necessarily have knowledge about Lighthouse - even less the tags.
4 Posted by Will on 24 Apr, 2009 02:59 PM
+1 on this.