Hi,
I have a couple of customers that initiate discussions again and
again.
To better know who I am dealing with, it would love to see a little
button right next to the user that takes me straight to all the
discussions this user has initiated.
Right now,
- I have to copy his email address,
- paste it into the search field,
- click search,
- realize that the thing defaults to Knowledge Base,
- switch to Users,
- realize that what I just entered as text vanished,
- paste it again,
- get to the Users search result and
- then click on Find Discussions.
I know, this may not be the quickest way to achieve what I want, but I have found myself taking it a couple of times (cursing silently).
As I said, I would love to see this improved!
Thanks!
-hendrik
#1 Posted by George on 27 Sep, 2009 08:35 AM
Yes, this would be great. Another app I use says under the username "[Username] has contacted you X times over. View all discussions.
Would be great if this could happen on Tender also.
#2 Posted by System on 27 Sep, 2009 08:47 PM
This discussion was assigned to ticket 265.
#3 Posted by Kyle Neath (Git... on 27 Sep, 2009 08:47 PM
Thanks for the suggestion. We've brought this up internally before and definitely want to create a page like this, but we haven't fit it into our schedule quite yet.
#4 Posted by hendrik on 28 Sep, 2009 08:07 AM
Great. Thanks for listening.
#5 Posted by sherman on 30 Oct, 2009 06:16 AM
+1 on this. This is particularly important when a customer requests a refund, as the agent will want to quickly reconstruct the user's history to see what let the customer to this state.
#6 Posted by rick on 10 Feb, 2010 08:44 AM
Came across this while scrubbing old tickets. We mentioned that we had a fix for this in #179. So I'm sorry this discussion was left out of the good news. However, (spoiler alert), if you read the linked thread, you'll notice there's a caching bug with it. We'll be posting a fix tomorrow most likely (this week for sure).
rick closed this discussion on 10 Feb, 2010 08:44 AM.
hendrik re-opened this discussion on 10 Feb, 2010 10:05 AM
#7 Posted by hendrik on 10 Feb, 2010 10:05 AM
Thx for updating the thread!
-hendrik
brandi closed this discussion on 23 Dec, 2010 06:09 PM.