Nightly email of open pending tickets
We have a thousand balls in the air, and while all of us receive incoming Tender emails in our own inboxes, sometimes an email gets missed. 1 personal email for every ticket email is pretty verbose, so they get read and then deleted, and before long 2 days have passed without a reply to the requester.
I'd love to receive an automated daily email with open issues (unanswered ones first, then the rest). I think it would almost eliminate our reply outliers, since we'd all keep that 1 email around long enough to ensure all of them were responded to.
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1 Posted by Will on 02 Dec, 2009 04:00 AM
Thanks for the suggestion Troy. I'll bring this up with the team on Monday when we meet over user feedback and see what they say. We have a few ideas as far as weekly reporting stuff goes, and maybe a daily digest could be wrapped into that.
2 Posted by Troy on 22 Dec, 2009 06:54 PM
I mentioned my request to my business partner, Eric. He wrote a little email summary script using the API:
http://github.com/eric/tender_summary
entp folks already know about it, but figured I'd mention it here for anyone who finds this ticket. Enjoy,
Troy
Nicole closed this discussion on 05 Feb, 2010 07:27 PM.