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Roll back KB Articles

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crazyskeggy

06 Nov, 2014 09:10 PM

Recently, we wanted to roll back a knowledge base article to an older version, but had to manually delete the green bits from the "show changes" preview and copy & paste the red bits into the article.

If we had to roll back many versions, it would take a long time, if we wanted to keep the same Markdown formatting.

What I suggest is that you add a third link to the revisions page in the dashboard: revert changes

This would create a new version that uses the saved content for that version.

Surely this is an obvious use-case for this feature, and I'm surprised it wasn't already there.

1. Support Staff 1 Posted by Courtenay on 06 Nov, 2014 09:12 PM

   

   If you view the individual revision ('preview'), there's a link in the header that says "restore this version"

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2. 2 Posted by crazyskeggy on 06 Nov, 2014 09:43 PM

   

   Not on my page there isn't. In the admin functions box there is just
   "Latest version".

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3. 3 Posted by Nicole on 06 Nov, 2014 10:52 PM

   

   Kieran -

   What KB was this? You should be able to go to the article versions page and restore for any of the versions available.

   Let us know.

   Thanks,
   Nicole

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4. Support Staff 4 Posted by Courtenay on 07 Nov, 2014 12:35 AM

   

   You need to be viewing the list of revisions, (see attached) - click preview on the version you'd like to restore. If it says "latest version" then you are in fact viewing the latest version. Try previewing an older one.

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5. Nicole closed this discussion on 14 Nov, 2014 03:26 PM.