JavaScript on support pages blocks cmd-E

Douglas Hill's Avatar

Douglas Hill

26 Apr, 2016 02:56 PM

JavaScript on Tender-powered pages blocks cmd-E, which is the keyboard command for Use Selection for Find in Safari (and across OS X), which I find very useful for quickly navigating text — especially in support pages, which often reference text in other documents.

I understand this is part of your Echo templates feature, which is only useful to your customers, not to their customers. I think it is bad that you block a standard operating system feature for everyone.

The command works fine from the menu bar: it’s just the key command that is blocked. It works if I disable JavaScript.

Safari 9.1 (11601.5.17.1)
OS X 10.11.4 (15E65)


  1. Support Staff 1 Posted by Courtenay on 26 Apr, 2016 03:25 PM

    Courtenay's Avatar

    OK, done. Sorry, there was a `return false` outside a conditional instead of inside it.

  2. Courtenay closed this discussion on 26 Apr, 2016 03:25 PM.

  3. Douglas Hill re-opened this discussion on 27 Apr, 2016 01:28 AM

  4. 2 Posted by Douglas Hill on 27 Apr, 2016 01:28 AM

    Douglas Hill's Avatar

    That was a really impressive turn around time. Thank you!

  5. brandi closed this discussion on 27 Apr, 2016 05:41 PM.

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