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02 Feb, 2011 01:43 AM
Our support staff receive bugs and feature requests from our web
apps, we attach tickets to lighthouse to the dev team and then need
to notify the user that requested it when the bug / feature is
released, isn't there something that can be done so that lighthouse
posts something on the tender discussion so the mail triggers will
go off and the watches from tender get notified of the fix. I know
we can add the person to be a watcher in LH, but that'll require
them to have LH access, plus logging in and adding him self, them
filter our the progress messages going on in the dev team so for
many tickets a week, getting emails from all is just no good (for
the support staff).
I dont know, something like tender to LH does when you add a
discussion to a existing ticket that just says "Assigned to Tender
discussion #X", this could say, "Lighthouse status update:
resolved/invalid/ what ever"
2 Posted by Will on 02 Feb, 2011 04:40 AM
Right now that doesn't exist. We've thought about it before, and
there are several possible ways it could be done. Request level
hasn't been high though. Right now, you have to update the
3 Posted by German Garcia on 02 Feb, 2011 05:56 AM
Are there any serious plans for this? Doesn't seem like a very complicated task ^^
4 Posted by Will on 02 Feb, 2011 08:20 AM
It's not on the current roadmap of things we're working on.
Amanda closed this discussion
on 04 Feb, 2011 07:48 PM.
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