Don't allow users to reopen closed issues when commenting "Thanks!" on a closed issue.
Almost every time we answer a question and click "comment and close" it is inevitably reopened when the person that asked the question replies with "thanks!" (or something along those lines.) Then it goes back into our open discussions list even though we already read the entire response in the email notification and it requires no further action. Then we have to browse to the discussion and click the hidden link (not button...) to close it again. Micromanagement. Actually at first glance it looks like anyone on the internet can reopen a discussion again and again this way...
Github's Issues functionality gets this right: If the issue was
closed people can still comment on it, email notifications still
fire, etc and then if it turns out that there really is still a
problem, then an admin (or support staff or "project owner") can
re-open it.
Here is an example of that flow in action: https://github.com/visionmedia/mocha/issues/216
I think that's a much better workflow in most cases.
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Support Staff 2 Posted by Amanda on 09 Feb, 2012 07:24 PM
Thanks for the feedback. For the record, a quick #resolve from email will re-close the discussion.
Amanda closed this discussion on 22 Feb, 2012 10:29 PM.