Notify users of ticket status change in Lighthouse
One cool feature of the email functionality would be to send out a template email to those who's issues are linked to a ticket when it's status change. To further make this useful the ability to set different templates for different statuses would be useful. For example, setting a ticket to "closed" could send out an email saying something like "The problem in your support issue was fixed and will be available in the next release of the software".
At the very least it would be nice to be able to search for all issues associated with a ticket so this can be done by hand.
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1 Posted by Kyle Neath (Git... on 24 Nov, 2008 07:31 AM
We've added a couple of things that will show up in the next deploy to fix this:
There's now a "Ticketed" state that shows up in the admin dashboard that shows all issues that have tickets assigned to them. In the future, we'll be enhancing both the LH and Tender side so you can see which tickets relate to which discussions, and which discussions relate to which tickets.
When you resolve a ticket, it should notify the discussion in Tender that the ticket's been resolved.