Autoresponder Syntax

You can use special syntax to use preset variables in autoresponder templates. Surround each variable with {{double_braces}}. Use the following variables:

• {{name}} - Name the user puts in, or a generated name based on their email
• {{email}} - Email address of the user
• {{title}} - Title of the discussion
• {{url}} - Url of the discussion created by the user's support request
• {{suggested_faqs}} - Collection of suggested faqs

Additionally, autoresponders are parsed with Liquid, and follow the syntax described here in the liquid wiki.

Example

Here's an example template:

Hello {{name}}!

This is an automated response from MyCompany.  Thank you very much for your inquiry.
We try and respond to our support requests within 24 hours.

{% if suggested_faqs != empty %}
Based on your support request, we think you should check out the following articles in our FAQ:
  {% for faq in suggested_faqs %}
  - "{{ faq.title }}" at {{ faq.url }}
  {% endfor %}
{% endif %}

We'll send an email to you (at {{email}}) when we update your support request.
Alternatively, you can keep track of this conversation at {{url}}

Thanks again!

John Doe
Support Manager, MyCompany
(555) 555-1234
support@mycompany.net
http://mycompany.net

If a user named "Joe Smith" send in an support request from joe@smith.com, he would receive an email like so: