How is spam handled in Tender?

Email spam protection

We use a spam filter with our incoming email provider, where we have some control over the sensitivity of spam flagging. We want to be very cautious (and have erred on the side of letting a couple spam emails through per day on some accounts) to NOT flag legitimate messages as spam. This is a global setting for all Tender sites, so are cautious with stricter rules being applied. We've seen this result in a huge increase in false positives.

We understand that marking a few messages daily is a hassle, but hope our customer appreciate our caution in trying to avoid our customers missing legitimate messages.

Here is how our spam setup is currently configured:

• Scores up to 8.9 get routed to the Dashboard
• Scores between 9.0 and 12.9 get routed directly into the spam folder
• Scores above 13.0 are immediately rejected.

We take our customers' reports of spam seriously and if there is a noticeable up-tick in the spam that gets through, contact support@tenderapp.com and we will look into dealing with specifics with our provider.

Web spam protection

We use the most reliable method of preventing web spam, CAPTCHA. This is default-enabled for all Tender sites. We keep the CAPTCHA questions simple, such as "what is 2 plus 3?". Our CAPTCHA system is intended to be as friendly as possible while still providing some barrier to bots auto-submitting spam.