Knowledge Base / General Use

16 articles in the General Use section in our Knowledge Base.

• My discussions aren't showing up in the "inbox"

  First published November 25, 2009. Updated: February 02, 2010

• Discussion Delays

  First published October 01, 2010. Updated: November 13, 2011

• Spam

  First published July 11, 2012. Updated: April 29, 2013

• Unclaimed Profiles

  First published May 11, 2009. Updated: April 29, 2013

• Managing Notifications

  First published December 17, 2009. Updated: June 04, 2012

• What are Companies?

  First published February 09, 2010. Updated: June 20, 2012

• How are response times calculated?

  First published October 10, 2011. Updated: October 14, 2011

• How do I integrate my Tender with Github?

  First published July 31, 2012. Updated: April 29, 2013

• How do I integrate my Tender with Lighthouse?

  First published January 13, 2010. Updated: April 29, 2013

• Using Echo Templates to re-use common replies

  First published August 13, 2012. Updated: May 07, 2013

• How do I use filters?

  First published September 17, 2012. Updated: April 29, 2013

• Utilizing Queues to manage your support

  First published February 08, 2013. Updated: April 29, 2013

• How do I assign discussions to Support Staff?

  First published September 18, 2012. Updated: April 29, 2013

• How do I split a discussion?

  First published September 20, 2012. Updated: September 20, 2012

• Automatically processing stale discussions with Activity Filters

  First published November 05, 2012. Updated: April 29, 2013

• User Class-Important & Beta

  First published February 11, 2013. Updated: April 29, 2013