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Can't upload pictures

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jlam

10 Oct, 2009 12:24 AM

Hello,

I have uploaded many pictures before for our FAQs but for some reason, it doesn't seem to be work right now. I am guessing their is a bug, but it could be user error.

As an example, you can look at the first image on my FAQ page: https://aptanastudio.tenderapp.com/faqs/aptana-studio-editor-featur...

The URL I was given for the uploaded file is: http://s3.amazonaws.com/entp-tender-production/assets/2a0eb880f612b...
However, it is giving me an AccessDenied warning.

Is it possibly there was a modification made to the website that removed the ACL update to make sure these files were readable?

Thanks!
Joelle

• Picture_16.png 13.1 KB

1. 1 Posted by Will on 10 Oct, 2009 08:00 PM

   

   Hey Joelle,

   I ran a few attempts to replicate the issue and came up short. I tried several filetypes and had no luck. Everything worked as expected.

   Does it do this all the time on every file? Or is it just on that one instance?

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2. 2 Posted by jlam on 12 Oct, 2009 06:07 PM

   

   Hello Will,

   Yes, I am still having this issue. I tried uploading again. The URL given says:

   I directly try to access http://s3.amazonaws.com/entp-tender-production/assets/9d0c0679d4bd8... and get access denied.

   Can you access? Are you sure, permissions are being set correctly on files that I upload?

   Regards,
   Joelle

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3. 3 Posted by Will on 12 Oct, 2009 10:14 PM

   

   I'm seeing the same error on the url as you are describing. However, when I attempt to replicate it with a different file/account, or under your user profile with a png file of my own, it works fine.

   Can you attach the file you are attempting to upload here? Is it happening on every file type or just this one particular image/png file?

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4. 4 Posted by jlam on 12 Oct, 2009 10:22 PM

   

   It's happening pngs. It seems like Jpg are working for me.

   On Mon, Oct 12, 2009 at 3:14 PM, Will <
   [email blocked]<tender%[email blocked]>
   > wrote:

   • Image_IconDebug1.png (Processing Asset) 14.2 KB
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5. 5 Posted by Will on 12 Oct, 2009 10:30 PM

   

   Is there another way you can send me the file? [email blocked] if you want to attach it to an email and send it to me. For some reason that specific png is not wanting to process through tender/s3 at all.

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6. 6 Posted by jlam on 12 Oct, 2009 11:45 PM

   

   Okay, I just sent it to you via another email.

   On Mon, Oct 12, 2009 at 3:30 PM, Will <
   [email blocked]<tender%[email blocked]>
   > wrote:

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7. 7 Posted by Will on 13 Oct, 2009 12:00 AM

   

   That file is definitely corrupt for me. Gmail can't render it, same for my mail.app, and when I attempt to download the image it thinks it is a different file type or program in OSX and requests permissions to run it.

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8. 8 Posted by jlam on 13 Oct, 2009 12:35 AM

   

   You are right.. It seems like all the images I tried to transfer that day
   are corrupt. Argh.. Thanks for you help!

   On Mon, Oct 12, 2009 at 5:00 PM, Will <
   [email blocked]<tender%[email blocked]>
   > wrote:

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9. 9 Posted by Will on 13 Oct, 2009 01:08 AM

   

   Sure thing. Please let us know if you have any further question.

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