Markdown and rich text support
Hi,
We are currently evaluating Tender and found some issues.
-
When using Markdown for bold/italic/code blocks in the web interface the generated email to the client looses all this formatting and worst actually contains the origin markdown markup.
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When emailing rich text into Tender all formatting is lost both in the response to the client as well as in the web interface.
It is important to us that we be able to put small code snippets in support emails and have them formatted such that the client can skim the email and easily differentiate regular text from code.
Is this an expected bug and is there anything on your roadmap to fix it?
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1 Posted by Will on 14 Oct, 2009 08:00 PM
We don't currently support sending out html generated emails. It is something we've been talking about and plan on adding on the roadmap.
That's partially the reason why we went with markdown formatting. It's readable without being styled, but the points are still listed, vs stripping out all the format.
We're also currently discussing the ability to convert rich text emails into Tender, but for the time being we're only supporting Markdown formatting.
2 Posted by Peter on 14 Oct, 2009 09:13 PM
Bummer, it would be really great if Tender supported html generated emails.
Any sense for a timeline on that?
3 Posted by Terry Smith on 14 Oct, 2009 11:28 PM
Any plan to allow editing of the email template so that generated
emails are more readable?
For short replies the actual reply gets lost in the noise and the
email looks a little too much programmer targetted, I'm not sure a
client would know how to "reply with #ignore" but I'm certain they
could click on a link to acheive the same effect.
We are also looking at zendesk.com and they loose formatting also but
generate HTML emails which are a huge improvement on the tender ones.
Sent from my iPhone.
On Oct 14, 2009, at 17:13, Peter
<[email blocked]
> wrote:
Support Staff 4 Posted by Courtenay on 14 Oct, 2009 11:31 PM
Terry, the extended footers are only shown to support users.
5 Posted by Terry Smith on 15 Oct, 2009 11:59 AM
I'm not sure what a support user is compared to a client sending
emails to our support account but I've seen responses like this:
And I'm sure you can imagine this is less than readable when compared
to this:
Now although the HTML part is a nice to have I'm really thinking that
at least customizing the text part is required if I want to start
paying for Tender. I'd want to be able to remove as much as possible
from the email tender sends out, having the duplicate "From" and
"Subject" lines is an example.
Would that be possible short term or is it not on your road map.
For what it's worth I'm about to decide whether to use Tender or
Zendesk and I prefer Tender's interface but am leaning strongly toward
Zen as the emails it generates are a lot more client friendly. And at
the end of the day my client's convenience for support emails is more
important than my team having an easier to use web interface to
interact with them.
--Terry
6 Posted by rick on 20 Oct, 2009 12:05 AM
HTML emails are coming soon. It'll likely come soon after customizable emails are possible.
7 Posted by Terry Smith on 20 Oct, 2009 01:36 AM
That's great news. When will customizable emails be available?
Sent from my iPhone.
On Oct 19, 2009, at 20:05, rick
<[email blocked]
> wrote:
8 Posted by rick on 21 Oct, 2009 09:27 PM
I'm not totally sure. We sketched out a vague roadmap for completion by the end of the year. This feature is pretty highly requested, but also harder to implement and support (in terms of questions, potential bugs, documentation, etc).
What I'll do is add you to our list of people interested, and add your site to our list of experimental users. We tend to push features out to people that specifically ask for them first so they can kick the tires.
Nicole closed this discussion on 04 Dec, 2009 09:40 PM.