What's the flow when you accidentally respond to a customer from your personal email address, instead of the confirmed work email? I see it show up under the discussion as me, but the #resolve hash tag wasn't stripped out- did my response actually go through to the customer, or is it just viewable to me while logged in under my work email?
Responding from the wrong account by accident- flow?
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#1 Posted by Will on 19 Oct, 2009 08:10 PM
The response will go through through the the customer and to your work email since they are both in the discussion, but the resolve tag isn't accepted because it's not a supporter account.
#2 Posted by Colin Plamondon on 19 Oct, 2009 08:12 PM
Makes sense, thanks!
On Mon, Oct 19, 2009 at 3:11 PM, Will <
[email blocked]<tender%[email blocked]>
> wrote: